Current Openings

Visitor Experience Manager

The Museum of Arts and Design (MAD) seeks a full-time Visitor Experience Manager to ensure a welcoming and positive experience for all visitors. This fast-paced position will be responsible for all aspects of customer service related to public admissions at the Museum, which has over 250,000 visitors annually, and will oversee all related data analytics and reporting. An active member of the front-line customer service team, the Visitor Experience Manager will hire, train, and manage all Visitor Experience Associates, who serve as the primary greeters to Museum visitors. The successful candidate will possess excellent interpersonal skills, an ability to genuinely welcome and inform a wide range of visitors, demonstrated management abilities, and the capacity to prepare and analyze data and oversee daily ticketing/sales transactions.

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Primary Responsibilities:

  • Actively greet Museum visitors, including tour groups and patrons of the restaurant and store, and inform them of programs and other offerings, including membership.
  • Promote and sell memberships, and provide member support as needed.
  • Oversee maintenance and utilization of admissions and ticketing software; manage sales transactions, including tracking, reporting, cash management, and opening and closing procedures.
  • Compile attendance data and prepare weekly reports, as well as quarterly board reports.
  • Hire, train, and manage staff of Visitor Experience Associates.
  • Provide daily updates on Museum offerings to all Visitor Services staff.
  • Develop and continuously update the customer service guidelines distributed to all front-line staff.
  • Work with the Museum’s Curatorial, Exhibitions, and Education departments to determine best practices for describing and experiencing exhibitions and programs.
  • Conduct Visitor Services staff walk-throughs of exhibitions and events, designing and developing strategies for the visitor experience.
  • Collect and report visitor feedback.
  • Ensure effective, on-brand admissions-desk operations through monitoring of collaterals and supplies; updating tangibles printed in-house with the use of InDesign; and ensuring that promotional materials are readily available to visitors.
  • Oversee requirements to sustain current admissions partnerships, and prepare monthly partnership reports.
  • Promote and sell public program tickets, and create special-invite registration pages as needed; manage public programs check-in by consolidating guest lists and providing requirements for special ticketing.
  • Manage the events, MADlabs, admissions, and public programs databases.

Qualifications:

  • 3 to 5 years of visitor services experience or equivalent sales, marketing, or customer service experience within a cultural institution, with a proven ability to manage staff.
  • Demonstrated experience with data tracking, analysis, and ticketing software systems required.
  • A professional, warm, and positive attitude, coupled with strong customer service, problem-solving, and interpersonal skills.
  • Excellent organizational and team-building skills.
  • Excellent oral and written communication skills, with the ability to effectively impart Museum policies and offerings to visitors.
  • An interest in art, craft, and design, with a readiness to learn about MAD’s history, exhibitions, programs, and other activities.
  • Experience in the tourism and hospitality industry a plus; foreign language skills also a plus.
  • Ability to work evenings and weekends as needed.

Application:

Please send cover letter and resume to jobs@madmuseum.org. Please note “Visitor Experience Manager” in the subject line. Only qualified applicants will be contacted. No phone calls, please.

MAD is an equal opportunity employer and does not discriminate in the hiring of personnel on the basis of race, creed, color, religion, national or ethnic origin, gender, age, Vietnam-era veteran or disabled veteran status, sexual orientation, marital status, disability, or any other protected status as provided by law. 

 

Associate Registrar for Exhibitions  

Reporting to the Director of Collections Management, the Associate Registrar for Exhibitions will be assigned to work on multiple, concurrent in-house and traveling exhibitions, organized by MAD as well as outside institutions.  This position also coordinates all aspects of incoming loan logistics, including shipping, packing/crating, customs brokerage, insurance, courier arrangements, and freight forwarding from consolidation through dispersal. Further responsibilities for this position will include:

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Supervision/Coordination

  • Supervise exhibition unpacking, installation, de-installation and re-packing of artwork
  • Regularly meet with the Exhibitions and Curatorial  departments in advance of installation to identify and discuss concerns regarding objects, display, and packing and shipping
  • Ensure lender restrictions are honored in installation and in design planning process
  • Ensure packing, shipping, display, protection of works is in accordance with museum standards and best practices
  • Create exhibition schedule of all art shipments/couriers
  • Create security access lists for distribution to Visitor Services/Security/Exhibitions Dept.
  • Coordinate the scheduling of art handlers for installation/de-installation with Director of Exhibitions and Head Preparator
  • Coordinate the scheduling of P/T or contract registrars for installation/de-installation with the second Associate Registrar for Exhibitions, and Director of Collections Management
  • With the second Associate Registrar for Exhibitions, monitor daily conditions of environment and artwork in galleries and create weekly reports for Head Preparator
  • Prepare all above listed arrangements for traveling exhibitions, and act as courier to accompany exhibitions

Budget/Finance

  • Create registration budgets for review by Director of Collections Management and Exhibitions  departments; assist with budget forecasting; continually update expenditures and anticipated expenditures
  • Submit payment requisitions for related costs to Director of Collections Management and record all expenses in the shared budget

Contracts

  • Review and submit comments on Exhibition Contracts
  • Review venue facilities reports
  • Assist in revisions of standard loan agreement/contract language as necessary
  • Develop with Director of Collections Management, in coordination with the Curatorial and Exhibitions departments, alternate language for loan agreements, waivers,  and insurance arrangements pertaining to objects intended for visitor interaction or other atypical display

Documentation

  • Process signed Loan Agreements, forward copies to curators, etc.
  • Coordinate appropriate insurance arrangements in collaboration with the Director of Collections Management
  • Create and compile condition report notebooks and write condition reports upon unpacking/repacking of incoming loans
  • Create and maintain Lender and Shipping files and archive files following the exhibition close
  • In collaboration with the Exhibitions department, create crate lists, packing notes and special handling instructions for distribution to traveling exhibition venues
  • For international loans: create proformas for selected freight forwarder; when required, compile information for US Fish & wildlife applications, CITES applications, and State Dept. applications when necessary
  • If required, work with Director of Collections Management on U.S. Indemnity applications
  • Employ TMS for all aspects of exhibitions organization and preparation, including all major forms using loan, object, exhibitions and shipping modules and specialized reports; also update object locations

Permanent Collection:

  • If and when the Associate Registrar for Exhibitions schedule allows, the Director of Collections Management may ask the Associate Registrar for Exhibitions to assist with Permanent Collection activities which may vary from one-time tasks such as local courier trips to assisting with multi-day inventory, TMS-related projects; or, assisting other departments such as Special Events with artwork shipping coordination for MAD-events

Other:

  • Complete other duties as assigned within the scope of responsibility and skill required for the job

Qualifications:

  • Minimum three years exhibition registration (traveling exhibit experience required).
  • Must befamiliar with international/domestic fine art shipping/crating companies, international crating standards, TSA shipping and screening requirements, experience with 3-D objects.  
  • Excellent verbal and written communication, general proficiency in Windows and database applications (candidates with TMS and/or Crystal Reports proficiency highly desirable). 
  • Candidate must be detail-oriented with the ability to work independently and multi-task in a fast-paced environment.  Four-year degree required. Graduate degree in museum studies or related field is preferred but not required. Competitive salary and excellent benefits. No relocation compensation shall be offered.

Application:

Please submit cover letter and resume to ellen.holdorf@madmuseum.org  with “Associate Registrar for Exhibitions” in the subject line. No phone calls, please.

MAD is an equal opportunity employer and does not discriminate in the hiring of personnel on the basis of race, creed, color, religion, national or ethnic origin, gender, age, Vietnam-era veteran or disabled veteran status, sexual orientation, marital status, disability, or any other protected status as provided by law.

 

Group Coordinator

The Museum of Arts and Design (MAD) seeks a Group Coordinator to coordinate and schedule school and group tours.  As a member of the Education Department, the Group Coordinator will also maintain relationships with long-term partners as well as research and foster relationships with new audiences.  The successful candidate will have strong organizational skills, an acute attention to detail, and the ability to juggle multiple priorities simultaneously.

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This position reports to MAD’s Vice President of Education and Programs, but will work collaboratively across the Education Department and other departments throughout the Museum in scheduling, evaluation, and outreach.

This is a part-time position; candidates must be available three days per week.

Essential Responsibilities:

  • Oversee scheduling for school and adult groups. This includes responding promptly to inquiries; making arrangements with tour guides; and ensuring the timely handling of bookings, confirmations, invoicing, and payments. 
  • Effectively communicate the programs and services offered to groups visiting the Museum.
  • Accurately relay group policies and procedures to group leaders.
  • Execute outreach initiatives for attracting groups to museum, which may include drafting e-blast materials, developing outreach lists, writing letters, etc.
  • Assist in gathering evaluations and feedback from group organizers and participants.
  • Assist the VP of Education and Programs with administrative duties.

Qualifications: 

  • Bachelor’s degree or equivalent combination of education and experience, coupled with deep interest in the arts/arts education. 
  • Attention to detail and strong organizational skills, with the ability to juggle multiple priorities simultaneously. 
  • Outstanding written and verbal communication skills, as well as proficiency in Microsoft Office (Word, Excel, and PowerPoint). Prior knowledge of booking software like Patron Edge a plus. 
  • Collaborative nature and ease with building strong relationships across departments, with arts administrators, and with non-profit organizational partners.

Application:

Please submit cover letter and resume to education@madmuseum.org with “Group Coordinator” in the subject line. No phone calls, please.

MAD is an equal opportunity employer and does not discriminate in the hiring of personnel on the basis of race, creed, color, religion, national or ethnic origin, gender, age, Vietnam-era veteran or disabled veteran status, sexual orientation, marital status, disability, or any other protected status as provided by law. 

 

Head Preparator

The Museum of Arts and Design (MAD) seeks a skilled professional for the position of Head Preparator in the Exhibitions Department. The successful candidate will report to the Director of Exhibitions and will work with the Registrar, Curatorial, and Operations departments to implement and maintain an ambitious schedule of exhibitions and installations in the four floors of galleries.

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WORKING HOURS:

9:30 - 5:30 p.m., Monday – Friday.
Position requires occasional work on weekends and evenings as necessary especially during exhibition installation periods.

RESPONSIBILITIES:

  • Collaborate closely with Registrars to plan, strategize and ensure the safety and proper handling of all exhibition and collection objects
  • Hire, supervise and manage a crew of part-time Preparators, AV technicians, Carpenters and Mount Makers
  • Responsible for on-going development and maintenance of museum standard protocols for art handling
  • Coordinate with outside contractors to price, schedule, fabricate, deliver and install all required design and display elements. 
  • Manage schedules for all installation periods – generating and distributing daily schedules with anticipated goals
  • Produce estimates of required labor, supplies and fabrication costs to assist in exhibition budgeting process
  • Perform routine maintenance of all exhibitions in our galleries and installation spaces, including: cleaning, light replacement, paint touch-up, ect.
  • Complete research as needed for exhibition planning and design
  • Receive, pack, handle, and crate work from the museum’s collection, and for exhibitions
  • Assist Head Registrar with any art handling needs related to MAD’s permanent collection, including: preparation for Collections Committee meetings, physically assisting with permanent collection moves, or related issues.
  • Maintain a clean, organized, safe and well-stocked workshop, supply closets and prep room
  • Uphold an up-to-date and accurate inventory of all tools and equipment and supplies
  • Adhere to best practices for museum conservation, preservation, receipt and release process of artwork
  • Manage art handling required for museum fundraising events
  • Assist occasionally with the transportation of work; and
  • Other duties as needed and required

QUALIFICATIONS:

  • BA in Art, Art History, Museum Studies, or a related field
  • Minimum 5 years experience in museum art handling, installations, and preparation
  • Experience working strategically and closely with museum registrars
  • Required to lift 50 pounds, work on high lifts and safely operate saws and other power tools
  • Extensive knowledge of museum art handling and packing standards
  • General knowledge of fabrication and construction methods
  • Demonstrated team management and leadership skills
  • Experience using Excel, Photoshop, and a 3D modeling platform (SketchUp preferred)

SALARY:

Competitive salary including full benefits with health care insurance and a 403(b) plan.

APPLICATION:

Please send an email with cover letter, resume and salary requirements to hendrik.gerrits@madmuseum.org with the subject line: “Head Preparator”. The Museum of Arts and Design is an affirmative action/equal opportunity employer.

 

Controller

The Controller prepares the monthly financial reporting package, and provides financial statement analysis, budget, and audit support.  

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PRINCIPAL DUTIES

  • Guides and monitors the month-end close process to ensure timely financial statement reporting
  • Maintains copies of all grants and receivables and reviews all grants to ensure that financial reporting requirements of funders are being met
  • Produces monthly financial statements, including Statement of Financial Position, Statement of Activities with comparisons to budget, Cash Flow Statement, and Memo pointing out significant information.  Submits reports to and reviews with senior management.
  • Maintains work papers and reconciliations for balance sheet and significant accounts
  • Develops the annual budget with senior management, with input from department heads
  • Produces grant expense reports as needed for Development & Education departments
  • Prepares financial statements  for grant reporting
  • Updates financial data on reporting agency websites
  • Maintains an orderly filing system for contracts and other important documentation
  • Responsible for approving disbursements, monitoring outstanding checks and cash flow
  • Prepares and processes bi-weekly payroll and retirement plan contributions
  • Responsible for sales tax filings
  • Attends finance & audit committee and/or board meetings to assist executive management in the presentation of monthly financial statement reports
  • Oversees and manages external auditors in the completion of the annual financial statement
  • Oversees and manages external accountants in preparation of the federal form 990
  • As needed, answer accounting and financial questions from the Director, Trustees , CFO or other Senior Staff members
  • Serves as back-up for Assistant Controller function

ABILITY TO

  • Represent the Museum of Arts and Design to the highest standards.
  • Be able to deal with multiple personality types while remaining professional and courteous.
  • Establish and maintain effective working relationships with others.
  • Adjust to changing priorities and work on multiple projects simultaneously.
  • Plan and organize work to meet schedules and deadlines.
  • Work under pressure and meet multiple deadlines at a given time paired with excellent attention to detail.
  • Have the desire to work in a fast-paced environment.
  • Want to help and support others.
  • Demonstrate attention to detail.
  • Possess excellent oral, written, presentation and organizational skills.
  • Be a self-starter who can take direction and contribute ideas.
  • Have the ability to work independently on projects while meeting deadlines.
  • Must be able to work well on their own while still being a team player.
  • Must exhibit a positive, “can do” attitude.
  •  Must possess excellent “people” skills and the ability to work effectively with employees at all levels within the organization, as well as Board members.

QUALIFICATIONS

  • Bachelor’s degree in accounting; MBA or CPA preferred
  • Seven or more years supervisory/controllership/CFO experience required
  • Non-profit accounting experience preferred
  • Knowledge of Financial Edge, or other accounting software
  • Demonstrated proficiency in Microsoft Excel
  • Demonstrated knowledge of financial reporting and audit support
  • Superior attention to detail, with excellent analytical skills

MAD is an equal opportunity employer and does not discriminate in the hiring of personnel on the basis of race, creed, color, religion, national or ethnic origin, gender, age, Vietnam-era veteran or disabled veteran status, sexual orientation, marital status, disability, or any other protected status as provided by law. 

Please send your resume and cover letter to Denise.lewis@madmuseum.org

 

Assistant Controller

The Museum of Arts and Design (MAD), which has a $10 million operating budget, seeks an Assistant Controller who will be responsible for Cash Receipts, Cash Disbursements, and assistance in the Year-end Audit, as well as Account Analysis and assistance to the Controller and CFO as needed.  This position reports to the Controller.

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Key responsibilities include supporting the following activities:

  • Revenue processing for donations via check, credit card, wire transfer and stock donations
  • Revenue processing for admissions and the museum store’s e-commerce site
  • Processing of Accounts Payable and 1099’s
  • Balance sheet and revenue reconciliations monthly
  • Monitor cash flow and report balances to Controller and CFO
  • Assist with employee benefits administration
  • Provide back-up support to Controller for semi-monthly payroll processing and associated tasks
  • Sales audit and processing of daily store and admissions sales (reconcile to store and admission software)
  • Assist with year-end financial audit
  • Budget analysis and interpretation to support museum staff
  • Assist in developing and maintaining documented accounting policies and procedures
  • Other administrative support as time allows

Requirements:

  • Minimum three years related experience
  • Bachelor’s degree in related field
  • Experience working with Financial Edge and ADP payroll software, as well as Office, Word and Excel
  • Must have good attention to detail and ability to accurately and clearly document work
  • Strong communications skills
  • Ability to maintain confidentiality

This position requires a significant amount of sitting and working on computer.

MAD is an equal opportunity employer and does not discriminate in the hiring of personnel on the basis of race, creed, color, religion, national or ethnic origin, gender, age, Vietnam-era veteran or disabled veteran status, sexual orientation, marital status, disability, or any other protected status as provided by law. 

To apply, please send a cover letter and resume to denise.lewis@madmuseum.org.
Please note “Assistant Controller” in the subject line. Only qualified applicants will be contacted. No phone calls will be accepted.  Thank you for your interest in this position.  

 

Manager of School, Youth, and Family Programs

The Museum of Arts and Design (MAD) seeks a Manager of School, Youth, and Family Programs to oversee and increase the school visit program. The successful candidate will be highly creative and energetic and have extensive experience working with school and teacher groups developing and implementing museum education teaching strategies. He or she will be expected to develop and present teacher training programs centered on ideas and issues related to the Museum’s collections and exhibitions, as well as initiate and carry forward meaningful interactions and ongoing partnerships with the New York City Department of Education and its administrators. The training and supervision of part-time Artist Educators is a key responsibility of this position.

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This position reports to MAD’s Vice President of Education, but will work collaboratively across the Education Department and other departments throughout the Museum in programming, planning, collaborating, evaluation, and outreach.

Essential Responsibilities:

  • Manage the Museum Educator, the Artslife Coordinator, and a team of 8–9 part-time Artist Educators and interns.
  • Supervise the development of all school and teacher programs, comprising all school tours for grades K–12 (including students with special needs) and the summer MADlab for youth.
  • Ensure quality of program delivery, including handling the logistics, coordination, design, and implementation of school and teacher program staff to ensure smooth and efficient operations. This includes scheduling and administrative tasks related to school group visits (MADlab) and teacher programs.
  • Recruit and train part-time Artist Educators to work with school and teacher audiences; handle the administration of these part-time employees by processing timesheets, rectifying discrepancies on a timely basis, and managing performance.
  • Work closely with the Artslife Coordinator to plan and implement MAD’s summer intensive internship program for New York City high school students.
  • Develop a system for evaluating the effectiveness of Artist Educators on a regular basis, specifically through observations, documentation, one-on-one conferencing, goal setting, and feedback.
  • Supervise, and teach regular professional development sessions for Artist Educators, focusing on inquiry-based strategies and exhibition content.
  • Manage annual budget for school and teacher programs.
  • Monitor, document, and evaluate all school and teacher programs to improve best practices and support the Museum’s mission.
  • Manage reports and documentation of programming to report to funders and cultivate new funding opportunities.
  • Work collaboratively across departments, including Exhibitions, Development, and Press, to analyze target audiences, develop appropriate outreach strategies, and ensure effective promotion of programs using both print and electronic media.
  • Articulate and convey the Museum’s mission and education programs to teachers, school administrators, and the Teacher Advisory Committee, and serve as a model Tour Facilitator as needed; facilitate at least one weekly MADlab tour for K–12 school groups.
  • Create and/or manage the development of educational materials, to include online pre- and post-visit materials, and lesson plans for use in schools and during visits to the Museum.

Business Outcomes:

  • Superior evaluations from school administrators regarding school and teacher programs
  • Increase in the number of school visits to the Museum through raising awareness of MAD’s offerings among school administrators and teachers

Qualifications:

  • Master’s degree or equivalent in Art Education, Museum Education, Arts Administration, or related field
  • 3 or more years of experience teaching full-time in an art museum with K–12 audiences
  • At least 2 years of experience supervising the activities of others, including developing content and supporting materials, and implementing and evaluating programs
  • Strong administrative, budget management, problem-solving, and writing skills are a must; knowledge of contemporary art, craft, and design processes as well as understanding of human learning and artistic development preferred.

MAD is an equal opportunity employer and does not discriminate in the hiring of personnel on the basis of race, creed, color, religion, national or ethnic origin, gender, age, Vietnam Era Veteran or disabled veteran, sexual orientation, marital status, disability or any other protected status as provided by law.

Application:

Please submit cover letter and resume to education@madmuseum.org with “Manager of School, Youth and Family Programs” in the subject line. No phone calls, please.

Internships

For information about available internships, click here.

Opportunities for Artists

Artist Studios Residency and Van Lier Fellowship

The Artist Studios Program hosts residents and fellows daily in a live studio environment.  Residents and fellows are selected for four-month sessions (February – May, June – September, and October – January).  Each resident is assigned one day each week to work, along with a selection of Thursday and Friday evenings, while fellows work 40 hours per week (schedule varies).  Both residents and fellows have access to a variety of tools and materials, as well as professional development opportunities.

Successful applicants have a mature body of work and clearly understand the public-facing dimension of the program. To learn more about this opportunity click here.